General Terms and Conditions of PicturePeople GmbH
This English version is provided for convenience only. In the event of any discrepancy, the German version shall prevail.
§ 1 Scope and Provider
1. These Terms and Conditions apply to all contracts for photo shoots, passport and application photos, images, photo products and vouchers concluded between customers and PicturePeople GmbH – in the studio, by telephone, via picturepeople.de, the online booking tool or the voucher shop (shooting.picturepeople.de). For photo booth rental, on-location assignments and kindergarten and school photography, the Special Conditions in §§ 14 to 16 apply in addition.
2. The provider is PicturePeople GmbH, Huestraße 30, 44787 Bochum, Germany, Bochum Local Court HRB 20294, Managing Director Christian Hamer, telephone +49 234 5200520, email info@picturepeople.de ("PicturePeople"). PicturePeople GmbH operates its studios in Austria through its Austrian branch, Zweigniederlassung Österreich, Wagramer Straße 81/125a, 1220 Vienna, Austria, company register number FN 554135f, Commercial Court of Vienna.
3. A consumer is anyone who concludes the contract predominantly for private purposes (§ 13 German Civil Code, BGB). A business customer is anyone acting in the exercise of their commercial or independent professional activity (§ 14 BGB). Provisions that apply only to business customers are marked as such.
4. For business customers (e.g. employee portraits, events, on-location assignments), the provisions of the offer or framework agreement take precedence over these Terms and Conditions. Deviating terms of the customer apply only if PicturePeople agrees to them in writing.
§ 2 Conclusion of Contract
1. The presentation of services on the website does not constitute a binding offer. By clicking the booking or order button, the customer submits a binding offer. The contract is concluded upon the booking or order confirmation by email.
2. In the studio, the contract is concluded when the appointment is made or when the order is placed during image selection.
3. The language of the contract is German. The customer receives the contract details with the confirmation email; these Terms and Conditions are available at any time at picturepeople.de/agb.
§ 3 Services
1. The scope of services is set out in the description at the time of booking, in particular the duration of the shoot, the number of participants and the number of included images (digital and/or as a print).
2. PicturePeople designs the photographs at its own photographic discretion. The customer's wishes are taken into account as far as possible within the duration of the shoot.
3. If the group exceeds the number of participants intended for the booked duration or the capacity of the studio, the studio may suggest a longer option or an on-location offer.
4. Minors are only photographed when accompanied by, or with the consent of, a legal guardian.
5. For iris photos, deviations in colour and pattern are technically unavoidable and do not constitute a defect.
§ 4 Prices and Payment
1. The prices valid at the time of booking or the price list displayed in the studio apply. Prices for consumers are final prices including VAT; prices for business customers are exclusive of VAT unless stated otherwise.
2. The price consists of the base fee for the shoot and the images, image packages and products selected during image selection. For application photos, package prices are all-inclusive prices including the shoot.
3. Images already included in a booking option or voucher are added to any additionally purchased image packages. They are credited against the package price only if the voucher expressly provides for this.
4. Online bookings and purchases are paid using the payment methods offered there. In the studio, the price is due at the time of image selection.
5. Invoices are payable within 14 days without deduction. For special assignments (on-location, events, large groups), a deposit of 50% is due no later than four weeks before the appointment.
6. Prints and products remain the property of PicturePeople until paid in full; files and usage rights are handed over only after full payment.
7. Business customers only: ancillary costs such as travel expenses, make-up artist, props or location are borne by the customer as agreed. If the assignment exceeds the agreed time by more than 15% for reasons attributable to the customer, the fee increases proportionately.
§ 5 Appointments, Cancellation, Late Arrival, No-Show
1. Appointments are booked online, by telephone or in the studio. The duration of the shoot depends on the booked option.
2. Up to 48 hours before the appointment, the customer may cancel or reschedule free of charge – via the link in the booking confirmation, by telephone or by email to the studio. Payments already made will be refunded; vouchers remain valid.
3. In the event of later cancellation or failure to appear:
a) For a prepaid booking, PicturePeople retains the base fee as a cancellation charge. If the booking was made without prepayment (e.g. by telephone), PicturePeople may invoice the base fee.
b) A shoot or deal voucher is deemed redeemed.
c) For value vouchers, the base fee of the booked option is deducted from the balance.
d) Reservation and weekend surcharges are non-refundable.
e) The customer remains entitled to prove that PicturePeople has incurred no loss or a significantly lower loss.
4. In individual cases, for example illness, the studio may offer a one-time replacement appointment. There is no entitlement to this.
5. In the event of late arrival, the shoot is shortened accordingly. If the customer is 15 minutes or more late, the studio may cancel the appointment if subsequent appointments could otherwise not be kept; this is then treated as a no-show.
6. If PicturePeople has to cancel an appointment (e.g. illness, technical failure, closure), the studio will inform the customer without delay and offer a replacement appointment. Alternatively, payments already made will be refunded; vouchers remain valid.
7. Business customers and special assignments only: the cancellation terms of the offer apply. If there are none, cancellation is free of charge up to 14 days before the appointment; thereafter 50%, and from 48 hours before the appointment 80% of the agreed fee is charged, plus any third-party costs already incurred.
§ 6 Vouchers
1. PicturePeople distinguishes between value vouchers (monetary amount), shoot vouchers (defined service, e.g. from the shop or the Christmas box), deal vouchers from partners (e.g. Groupon, Aldi, Lidl, HiPP), and free promotional and VIP vouchers and YourShooting Cards.
2. Vouchers are redeemed exclusively when booking an appointment – online by entering the code, or via the studio. They are valid in all PicturePeople studios unless the voucher states otherwise.
3. One voucher or one promotion may be used per appointment. Value vouchers may additionally be used as a means of payment. Cash payment is excluded; any remaining balance on value vouchers is retained.
4. Vouchers without a stated validity period may be redeemed for three years from the end of the year of purchase. If a voucher has a shorter promotional period, the promotional benefit lapses thereafter; the amount actually paid will be credited towards a booking at regular prices until the end of the three-year period. For vouchers purchased by consumers in Austrian studios, the statutory Austrian periods apply.
5. Deal vouchers are additionally subject to the conditions of the respective deal (scope of service, weekdays, surcharges, redemption period). Questions regarding purchase, withdrawal and refunds should be directed to the partner from whom the voucher was purchased.
6. Free promotional and VIP vouchers as well as YourShooting Cards may be used once per quarter per person and not more than once on the same day. In the event of abusive or excessive use, PicturePeople may refuse further redemptions.
7. Vouchers may be redeemed by any holder. No replacement is provided in case of loss; codes purchased online will be resent on request as long as they have not been redeemed.
8. If a studio closes, vouchers may be redeemed in all other studios; on request, PicturePeople will extend their validity once by three months. Only if the nearest PicturePeople studio is more than 50 km away from the closed studio may the customer instead request a refund of the amount paid; for deal vouchers, the refund is made via the partner.
9. Vouchers and promotions advertised on the website apply to private customers only.
§ 7 Image Selection, Products, Defects
1. Image selection takes place in the studio directly after the shoot. The order becomes binding upon selection and payment.
2. Images and photo products are individually produced. Exchanges or returns because the customer has changed their mind are excluded; statutory warranty rights remain unaffected.
3. PictureLoveGuarantee: the customer should be happy with their images. If the customer does not like the photographs, there is no obligation to purchase further images beyond the booked service. PicturePeople is entitled to make improvements and to re-shoot the photographs. The base fee remains payable.
4. Slight colour deviations between screen and print are technically unavoidable and do not constitute a defect.
5. Prints and products are collected from the studio or shipped. Delivery times are non-binding unless expressly confirmed. For consumers, PicturePeople bears the shipping risk.
6. Business customers only: items provided for photography must be collected within three working days of request; storage costs may be charged thereafter.
§ 8 Image Data
1. PicturePeople stores the photographs for image selection, editing and reorders for 90 days after the shoot. Thereafter, photographs not purchased are deleted. On request, PicturePeople will delete them earlier.
2. There is no entitlement to photographs not purchased or to raw data (RAW).
3. Purchased files are provided via a download link valid for 30 days. The customer is responsible for backing up their files; PicturePeople does not owe permanent archiving.
§ 9 Copyright and Usage Rights
1. The copyright in the photographs belongs to PicturePeople or the photographers.
2. Private customers receive a simple (non-exclusive), perpetual right to use purchased images for private purposes: to print and have them reproduced, to share them within their private circle, and to use them in private social media, messenger and profile accounts.
3. For application photos, the usage right additionally covers the customer's own job applications and own professional profiles (e.g. LinkedIn, Xing).
4. Any commercial use – for example on company websites, in advertising, press work or company channels – requires the commercial usage right according to the price list. It comprises a simple (non-exclusive) right of use, unlimited in time and territory, for all types of use, including cropping and passing on to the customer's service providers; sublicensing to third parties is excluded. For business portraits for companies, it is included in the price.
5. Usage rights are transferred only upon full payment.
6. For publications in the press and media, PicturePeople must be credited as the author ("Photo: PicturePeople").
7. PicturePeople uses photographs for its own advertising only with the express consent of the persons depicted.
8. The customer warrants that they hold the rights to any templates and objects they bring and that the persons depicted, or their legal guardians, have consented. The customer indemnifies PicturePeople against third-party claims arising from a breach of this obligation.
§ 10 Liability
1. PicturePeople is liable without limitation for intent and gross negligence, for injury to life, body or health, and under the German Product Liability Act.
2. In cases of slight negligence, PicturePeople is liable only for breach of essential contractual obligations, limited to the foreseeable damage typical for the contract. Otherwise, liability is excluded.
3. If photographs are lost before image selection due to a technical defect, PicturePeople will offer a free replacement shoot or a refund of the base fee; claims under paragraph 1 remain unaffected.
4. These rules also apply to PicturePeople's employees and vicarious agents.
§ 11 Right of Withdrawal
1. For contracts concluded online, by telephone or by email, consumers have a statutory right of withdrawal of 14 days in accordance with the withdrawal instructions. There is no statutory right of withdrawal for contracts concluded in the studio.
2. Withdrawal may be declared via the "Withdraw from contract" button on picturepeople.de, by email or by post.
3. If a shoot booked online takes place within the withdrawal period, PicturePeople will only begin at the customer's express request. The right of withdrawal expires upon complete performance; in the event of withdrawal after performance has begun, the customer owes compensation for the services provided up to that point.
4. There is no right of withdrawal for products made to the customer's specifications (e.g. prints, canvases, photo books).
§ 12 Data Protection
Information on the processing of personal data can be found in the privacy policy at picturepeople.de/datenschutz.
§ 13 Dispute Resolution and Final Provisions
1. PicturePeople is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
2. German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, mandatory consumer protection provisions of their country of habitual residence remain unaffected; for customers of Austrian studios, this applies in particular to Austrian consumer law.
3. If the customer is a merchant or a legal entity under public law, the place of jurisdiction is Bochum.
4. Amended Terms and Conditions apply to contracts concluded after their publication.
§ 14 Special Conditions: Photo Booth Rental
1. The rental period, delivery or collection, and included services (e.g. print allowance, props, online gallery) are set out in the booking. Delivery and set-up are charged according to the offer.
2. The rental price must be paid in full before the start of the rental period. No deposit is charged.
3. The renter may use the photo booth only at the agreed location, in dry, covered premises and with a suitable power supply. The renter may not open or modify it or rent it to third parties.
4. The renter is liable for damage and loss during the rental period insofar as the renter is responsible for it; normal wear and tear excepted. The renter must report damage without delay.
5. If the photo booth is returned late, PicturePeople may charge the daily rental price for each additional day or part thereof.
6. If the photo booth fails due to a technical defect for which the renter is not responsible, the rental price will be refunded proportionately; § 10 remains unaffected.
7. The renter informs their guests that photos will be taken and may be made available in an online gallery. The gallery is deleted 30 days after the event.
8. Cancellation: free of charge up to 14 days before the start of the rental; thereafter 50%, and from 3 days before the start of the rental 80% of the rental price; § 5.3 e) applies accordingly.
§ 15 Special Conditions: On-Location Shoots and Events
1. Location, duration, number of images and travel costs are set out in the offer. Waiting times for which PicturePeople is not responsible count as shooting time.
2. The customer ensures access to the location and any necessary permits, for example for shoots in third-party buildings or at locations requiring a permit.
3. For events, the customer informs participants in advance that photographs will be taken and obtains any necessary consent.
4. If an outdoor shoot cannot reasonably be carried out due to the weather, it will be rescheduled free of charge. The customer and the photographer decide this together, no later than 24 hours in advance.
5. Cancellation and deposit are governed by § 4.5 and § 5.7.
§ 16 Special Conditions: Kindergarten and School Photography
1. PicturePeople agrees the date, rooms and procedure with the institution. The purchase contract for images is concluded with the parents or legal guardians; the institution does not thereby become a contracting party and owes no payment unless otherwise agreed.
2. Only children for whom written consent from the legal guardians has been given are photographed. This also applies to group photos.
3. Parents receive a personal access code to their child's images. There is no obligation to purchase.
4. Orders can be placed up to 4 weeks after the photo session. Thereafter, photographs not ordered are deleted, at the latest after 90 days.
5. Delivery is made via the institution or by post. § 7 applies to prints and products, and § 9.2 to usage rights.
6. By arrangement, the institution may use group photos for internal purposes (e.g. notice boards), but not for publication.
7. The children's data is processed exclusively for the purpose of handling the photo session and orders and is not used for advertising.
As of: November 2026
Withdrawal Instructions
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded.
To exercise your right of withdrawal, you must inform us (PicturePeople GmbH, Huestraße 30, 44787 Bochum, Germany, telephone +49 234 5200520, email info@picturepeople.de) of your decision to withdraw from this contract by means of a clear statement. You can also use the "Withdraw from contract" button on our website. To meet the withdrawal deadline, it is sufficient for you to send your communication before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you without undue delay and no later than fourteen days from the day on which we receive your notice of withdrawal. We will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. If you requested that the service begin during the withdrawal period, you shall pay us an amount proportionate to the services provided up to the time of withdrawal.
Expiry
The right of withdrawal expires when we have fully performed the service and you expressly agreed beforehand that we may begin before the end of the withdrawal period and confirmed your awareness that you thereby lose your right of withdrawal.